Translation with SYSTRAN Links

Answers of the Council to the frequently asked questions (FAQ)

The most recent questions

How to receive France Inter even after the stop of its diffusion in long waves?

This decision of Radio France was made in agreement with the Government.

The CSA is attentive with the concerns of the listeners who anticipate problems of reception. If you did not have the occasion yet of it, we invite you to consult My Radio FM or the tool placed at the disposal by Radio France to identify the frequencies which you are likely to receive. If you test the frequencies indicated by these tools, do not forget to deploy the antenna of your FM receiver and to test several orientations of this antenna, or to use your FM antenna of roof if it exists.

In addition, you are perhaps able to receive France Inter by other networks that FM: France Inter can be listened live on Internet and figure often in the television offers by satellite, cable or in the multiservices offers (offers known as “triples play”) Internet access providers. The listening of a service of radio by these networks necessarily does not answer the whole of the uses generally observed in France (listening at the house, of mobility, on the workplace…).

For any complementary question about this subject, you can consult the website of Radio France (http://www.radiofrance.fr/extinction-des-ondes-longues), which also set up a specific call number, 01 56 40 40 50, that you can call of the Monday to Friday of 8:30 to 19:30.

How are the ranges of channels distributed by cable, ADSL, fibre, etc made up?

As regards constitution of the plans of services of the distributors, the law distinguishes three different situations according to the TV channels:

  • an obligation of supply of public channels (France Televisions, LCP…) who must be present in all the offers;
  • an obligation of resumption of the private channels of the DVB when these last make request of it (TF1, M6, W9, Gulli, NRJ 12, BFM TV…). It is it should be noted that one of these chains could perfectly refuse to give its signal to a distributor, in the case, for example, of a dissension with the distributor on the restart conditions;
  • a resumption of the other chains within the framework of a trade agreement. They are all the chains which are not on the DVB and which can, in this case, to envisage an exclusive distribution with only one distributor. The only possible restriction on an agreement of exclusive distribution results from a competing analysis which results in imposing the provision of these chains to the competitors. Such a decision does not raise, however, of the competence of the CSA but of the Authority of competition and is related to the dominant position of the distributor. 

Since the arrival of DVB HD, I do not have any more access to subtitling. Why?

Are you sure (E) to have engaged the option subtitling? With the arrival of the digital diffusion, the access to subtitling is not made any more by the key “Teletext” of the remote control but by a key “ST”, “Sub” or “Sub-tittle” or, preferably, by a permanent adjustment to which it is possible to reach, according to your equipment, by the key “Small”, then by the options of the menu until “deaf Subtitles”.

Why the quality of the image of the chain franceinfo: is it poor?

The quality of image of Franceinfo: is the consequence of technical impossibility to diffuse the chain in high definition. Indeed, the available resource on the R1 multiplexing was completely used with 5 chains in HD.

To make pass Franceinfo: , one had to reduce the quality of France O which passed from high definition (HD) to standard definition (SD). More precisely, a chain HD consumes 195 thousandth resource, while a chain SD consumes 95 thousandth.

These arbitrations on the quality of image of the chains France Ô and Franceinfo: were made at the request of the Government.

How is it made that the chain France 24, that I receive by a box, frequently changes channel without the televiewers being informed? It should be diffused on the channel 24.

The distributor of your chains is subjected to obligations concerning the resumption and the site of certain chains only. As follows:

- it must propose the national chains of France Televisions, Arte, TV5 World and the two parliamentary chains, but it does not have obligation of resumption of France 24;

- it must respect the logical classification allotted by SCUMS to the chains of the DVB free main road (from 1 to 27), or at the very least its scheduling (e.g. : from 101 to 127, or 201 to 227, etc); however, France 24 is not a chain of the DVB.

In addition, the distributors can modify their plans of services subject observing certain conditions: the classification of the chains must be equitable, transparent, homogeneous and nondiscriminatory (and for this reason, France 24 must appear within a coherent block of chains); the editor of the chain must be informed about it within a period of one month minimum before the change. On the other hand, there does not exist legal obligation as regards the information with the televiewers which, in the facts, is often done by the means as of newsletters to the subscribers and/or the first pages and other space promotional on the box.

The most consulted questions

How is it made that I receive certain chains of the DVB and not the others?

During their launching in March 2005, the chains of the DVB were initially distributed on six multiplexings which occupies each one a different channel in the zones where the DVB is diffused. Since December 12th, 2012, with the progressive deployment on the territory of six new chains in high definition, two additional multiplexings were commissioned. 

SCUMS made so that the treatment granted to the multiplexings of the DVB in terms of cover is most levelling possible. However, it is possible that in certain zones, the reception of all the chains is not equivalent quality. While returning to you on the page “My cover DVB” you can know the chains which are normally received at a given address.

A antennist of your area is the most capable person to know the reality of the acceptance requirements of the DVB according to your exact place of dwelling. Also it is essential to call upon him to know if the level of signal received in your zone is sufficient for the whole of the multiplexings and if it is possibly necessary to change or adapt your antenna to obtain a fully satisfactory reception.

For what is used the CSA?

What the CSA does

  • The CSA manages and allots the frequencies intended for the radio and television.
  • The CSA delivers authorizations, together with conventions, with televisions and the radios diffused by terrestrial hertzian way. It officially agreed or receives the audio-visual declaration of the departments of communication diffused by cable, satellite, Internet, ADSL, etc
  • The CSA makes sure of the respect by all the operators of the laws and the regulation in force and can sanction those which are in infringement.
  • The CSA has a power of joint decision (called “assent”) in the nomination of the presidents de France Televisions, of Radio France and the company in charge of the audio-visual outside of France (AEF).
  • The CSA takes care of the respect of the human dignity in the audio-visual media.
  • The CSA takes care of the respect of the pluralist expression of the trends of public opinion on the antennas.
  • The CSA takes care of the rigour in the data processing in the audio-visual media.
  • The CSA organizes the election campaigns with the radio and television.
  • The CSA takes care of the protection of the young televiewers and listeners.
  • The CSA supports the accessibility of the programs to the people suffering from an auditive or visual handicap and the representation of the diversity of our company in the audio-visual media.
  • The CSA takes care of the consumer protection. 
  • The CSA contributes to the actions in favour of the protection of health.
  • The CSA is charged “to take care of the defense and the illustration of the language and the culture Frenchwomen” on the antennas.
  • The CSA gives opinions to the Government on the projets de loi and of decrees relating to the sector of the audio-visual communication.
  • The CSA is qualified to examine the possible difficulties of reception of the programs encountered by the listeners and the televiewers.  

What the CSA does not do

  • The CSA is not a body of censure: it never intervenes with a TV channel or of a radio station before the diffusion of a program.
  • Even if it is attentive with the reactions of the televiewers, the CSA cannot, because of leading freedom available to radios and televisions, to ask to restore a removed emission, more or less to program films or variety programmes, less to repeat certain programs.
  • The CSA is not responsible for the implementation of the right of reply to the radio and television. Any person wishing to exert this right must directly address herself to the chain or the station having diffused the accused remarks.
  • The CSA does not carry out any survey or public opinion poll. When it is made mention, with the radio, television or in the newspaper industry, of a “survey CSA” or a “investigation CSA”, it is the institute of survey CSA, homonym of the Council.
  • The advertising films projected in the movie theaters do not concern the competence of the CSA.
  • The CSA is not in charge of the perception of the contribution to the audio-visual public (the royalty) which must pay to each year the owners of a television receiver. Any televiewer wishing to ask for an exemption of this contribution or to obtain information on the late penalties must thus address himself to the center of the taxes which it concerns.
  • The CSA is not responsible for attribution to the films of cinema of prohibitions to the minors. It is the Commission of classification placed near the National centre of the cinema and the animated image which of it is charged. 

I hitherto received correctly all the chains but for a few days one of them has disappeared.

Check near your neighbors if they are in the same case as you. Perhaps in the affirmative, that comes owing to the fact that your transmitter is broken down, or temporarily stopped for a maintenance. You inform near the chain, by calling its national number.

If you are only in this case, your domestic facility is perhaps damaged. It is very frequent that this phenomenon occurs when an amplifier breaks down, in the collective installations. The amplifiers are devices which the fitters can establish to improve the force of your signal to the catch of antenna. Their lifetime is long, but not infinite: when they cease functioning, the breakdown appears unexplainable if the system of reception is not maintained regularly. Consult in this case a fitter or your syndic, who will alert the fitter of the building.

If neither the chain, nor the fitter can solve the problem. In this case, then fill the form which will enable you to start the investigation of protection of the reception (the thorough investigation conducted jointly by the ANFR and the CSA).

Are there stations to currently provide for the CSA?

All the stations to be provided for the CSA are announced on this site.

Consult the topic Positions of power.

What to make if I do not receive any more television or integrality of the chains starting from April 5th?

The televiewers who encounter this kind of difficulties must carry out one or more search (S) for chains between the 5 and on April 8th. It is important to renew this operation until the complete return of the reception of the chains.

For more information, consult the page devoted to the reception of DVB HD in Ile-de-France starting from April 5th, 2016.